Privacy Policy

This Privacy Policy describes how WinShark collects, uses, stores, and shares personal information when you use our website, create an account, or interact with support in Australia. It also explains the choices and rights you may have in relation to your personal information.

This policy is intended to be clear and practical. If something is not covered, you can contact us for more detail.

By continuing to browse, you may allow the use of cookies according to your preferences. Where required by law, we will request your consent before activating non-essential cookies.

What Personal Information We Collect

The types of personal information we collect depend on how you use the service. We may collect:

Identity and Contact Data

  • Name, date of birth, and contact details (such as email address and phone number)
  • Account identifiers and verification details you provide when registering or updating your profile

Usage Data

  • Pages viewed, features used, interaction patterns, and activity timestamps
  • Responsible gambling feature usage (for example, whether you set limits), where relevant to account controls

Device and Technical Data

  • IP address, device type, operating system, browser type, and similar technical identifiers
  • Security-related signals used to protect accounts and detect suspicious activity

Transaction and Account Data

If the platform supports payments or wallet functions, we may process:

  • Deposit/withdrawal records, payment status, and transaction references
  • Limited payment method details (typically handled by payment providers), and audit logs needed for reconciliation

Support Communications

  • Messages you send to customer support, including attachments you choose to provide
  • Call notes or chat transcripts created to resolve issues and maintain service quality

Cookies are small text files that a site can save on your browser or device. They are typically used to make the platform work correctly, to remember choices (e.g., language), and to understand how the service is used.

In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.

How We Use Personal Information

We use personal information to operate and maintain the platform in a secure, reliable manner, including to:

  • Create and administer user accounts
  • Verify identity and enforce eligibility requirements (including age requirements)
  • Provide customer support, respond to requests, and troubleshoot technical problems
  • Monitor security, prevent fraud, and protect users and the platform
  • Improve performance, usability, and service design through aggregated insights
  • Manage your communications preferences and send important service notices (for example, policy updates or security alerts)
    We aim to use personal information only for purposes that are compatible with the reason it was collected.

We use cookies to:

Legal Bases for Processing

Depending on the context and applicable requirements, our processing may be based on one or more of the following grounds:

  • Contract: to provide the service you request and manage your account
  • Legitimate interests: to secure and improve the platform, prevent misuse, and maintain service integrity
  • Consent: for certain optional features (such as non-essential cookies or marketing preferences where used)
  • Legal obligation: to comply with applicable requirements, respond to lawful requests, or maintain records where necessary
    If you withdraw consent (where consent is the basis), we will stop the related processing, but this may not affect processing done on other grounds.

Strictly Necessary Cookies

These are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be deactivated from our preference system, although you can manage them from your browser (see corresponding section).

Performance and Analytics Cookies

These help us understand how the platform is used (e.g., pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. When applicable, they are activated only with your consent.

Functionality Cookies

These allow us to remember choices to provide a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.

Advertising and Targeting Cookies

If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed by consent, and you can reject it without losing access to essential functions.

Sharing and Disclosure of Data

We do not “sell” personal information as a standard business practice. We may share personal information in limited circumstances, such as:

  • Service providers that help us operate the platform (hosting, security, analytics, customer support tools)
  • Payment and transaction partners where payment functionality is used (sharing only what is needed to complete transactions and prevent fraud)
  • Professional advisers (legal, accounting, audit) where necessary for legitimate business purposes
  • Authorities or third parties when required by law, regulation, court order, or to protect rights and safety
    When we use service providers, we expect them to handle data responsibly and only for the services they provide to us.

Where applicable, you will see a cookie notice that allows you to:

You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.

International Data Transfers

Operational partners may process information outside Australia. Where cross-border transfers occur, we take reasonable steps to ensure safeguards are in place, such as contractual protections and access controls appropriate to the sensitivity of the data.

No security method is perfect, but we work to reduce risk in transit and at rest.

You can control cookies from your browser settings. In general, you can:

If you block strictly necessary cookies, some functions may fail (for example, maintaining the session).

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including account maintenance, dispute handling, security, and compliance needs.

Retention periods vary depending on the type of information and how it is used. When information is no longer required, we take reasonable steps to delete it or de-identify it.

Some functions may rely on external providers (e.g., measurement services, security or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.

Security Measures

We use a combination of administrative, technical, and organisational measures designed to protect personal information, such as access restrictions, monitoring for suspicious activity, and secure handling practices.

Despite these efforts, we cannot guarantee absolute security. You can help by using strong passwords, keeping devices secure, and avoiding sharing login credentials.

A cookie can be:

The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportionate to the objective.

Your Rights and Choices

Depending on your circumstances and applicable rules, you may be able to request:

  • Access to personal information we hold about you
  • Correction of inaccurate or outdated information
  • Deletion of certain information (where lawful and feasible)
  • Objection to or restriction of certain processing
  • Portability of information you provided in a structured format, where applicable
    You may also be able to manage marketing preferences (if offered) through account settings or by contacting support.

We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.

How to Make a Privacy Request

To submit a privacy request, contact us using the details below. To help protect your account, we may ask you to verify your identity before we respond. We aim to respond within a reasonable timeframe.

Email: [email protected]

Phone: +61 2 8015 7420

Address: Level 12, 45 Clarence Street, Sydney NSW 2000, Australia

If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:

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