WinShark is committed to promoting safer gambling and supporting player wellbeing. Gambling should be a form of entertainment, not a way to earn income or solve financial problems. This policy explains the practical measures we offer, how you can control your play, and where to seek help if gambling stops being enjoyable.
This policy applies to users accessing the platform in Australia.
By continuing to browse, you can allow the use of cookies according to your preferences. When required by law, we will request your consent before activating non-essential cookies.
Our services are intended for adults only. You must be at least 18 years old to create an account and use WinShark. We may request age verification where appropriate and may restrict accounts if we have reason to believe a user is under 18.
If you share a device or payment method with others, you are responsible for preventing minors from accessing gambling features.
Cookies are small text files that a site can save on your browser or device. They are often used to make the platform work correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
We encourage habits that support control and balance, including:
We use cookies to:
Depending on your account settings and platform availability, you may be able to use the following tools. If you need assistance enabling them, contact support.
You can set a maximum amount you can deposit over a chosen period. This can help you keep spending aligned with your budget.
You may be able to cap losses over a set timeframe. This is designed to reduce the risk of extended loss-chasing.
Time limits can help you keep sessions short and intentional. When a limit is reached, you may be prompted to stop or log out.
A time-out is a short, voluntary break from gambling features. It can be useful if you feel your play is becoming impulsive.
Self-exclusion is a longer break that restricts access for a defined period. During self-exclusion, access to gambling features may be blocked and marketing messages may be limited where practical.
You can request account closure if you want to stop using the service. If closure relates to gambling harm concerns, tell support so we can apply the most protective option available and help you document your request.
They are essential for the service to function. Without them, some features would not be available (for example, authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see relevant section).
They help understand how the platform is used (for example, pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
They allow us to remember choices to provide a more consistent experience (for example, region, language, display settings). They may be activated by our tools or by integrated components, and in certain cases require your consent.
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more in line with interests. If we do not carry out interest-based advertising, this category may be disabled or used in a limited way. When applicable, it will be managed through consent and you can reject it without losing access to essential functions.
It can be difficult to notice when gambling stops being entertainment. Common warning signs may include:
Where applicable, you will see a cookie notice that allows you to:
You can change your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of previous use based on your authorization.
Small changes can make a meaningful difference:
You can control cookies from your browser settings. In general, you can:
If you block strictly necessary cookies, some functions may fail (for example, maintaining the session).
If you believe gambling is harming you or someone close to you, seeking professional support can help. Many people benefit from talking with a qualified counsellor or a health professional.
WinShark Support can help you apply protective account measures (such as self-exclusion or closure), but we do not provide clinical counselling services.
Some functions may rely on external providers (e.g., measurement, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
To reduce the risk of underage access and unintended play on shared devices, consider:
A cookie can be:
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
We aim to support safer gambling through clear information, available control tools, and support pathways. While we may monitor for indicators of risky play to improve safety features, we do not guarantee detection of all harmful patterns.
If you are concerned, the most effective step is to use limits or self-exclusion and reach out for help early.
We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.
We may update this Responsible Gambling Policy to reflect changes in our tools, product design, or safer gambling practices relevant to Australia. The latest version applies once published on the site.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us: